Mar 05, 2009

Well, AT&T and I have made up.

Not willingly mind you, but I’m bound to them through the shackles of a corporate contract that is completely out of my control, so what can I do?

Surprisingly enough, even though my email to AT&T bounced back to me, apparently someone was listening.  I was contacted via email by a Premiere Customer Support agent who apologized profusely for my inconvenience and mentioned that they would forward my complaint on to their management (who, I’m sure, will take it very seriously… yeah, right!).

Anyway, glad that someone had heard my whining, I happily replied thanking them for contacting me, explained to them about the email bounce and then asked if they could contact me to help me upgrade my phone to the BlackBerry Bold.  I figured they had kept me on hold so long, someone could call me this time.

Well, wishful thinking.  They said “No, you have to call us…”

OK, fine… Remembering my golden handcuffs, I tried again.

This time, calling the service number put me immediately in touch with a representative who, while not very chipper, ended up actually being helpful.  They quickly understood my problem, explained it to me and then tried to get me off the phone.  When I protested and asked if they could simply take the order over the phone, they offered to walk me through the ordering process online.  I figured that was fine – I just wanted to order the darn thing.  Well, the Fates of Online Apps had something else in mind.  When trying to log in to the Premiere Site, it just wasn’t responding.

A loud sigh later, the agent offered to take my order over the phone.  Hmm – isn’t that what I asked for in the first place?  Oh well, as least they were going to do it!  After about 15 minutes of listening to the person mutter and yawn (yes YAWN), my order was placed.

When will it show up?  I have no idea.  She / he (I couldn’t tell, and they had an androdgenous name) didn’t know either, so I guess I wait.  They gave me an order number and the charge showed up right away on my card, so it should be official.

Yay.  I’m so happy.